Last Updated: 2025.01.01

At ictlook.com, we are committed to protecting the privacy and security of our users’ data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website, purchase software licenses, or interact with our digital services.

1. Information We Collect

We collect information to provide a seamless technical experience. This includes:

• Account & Identity Data: Name, email address, and professional details provided during registration or software activation.
• Transaction Data: Billing details and purchase history. All payment processing is handled via secure, PCI-compliant third-party gateways (e.g., Stripe, PayPal); we do not store your full credit card numbers on our servers.
• Technical & Usage Data: IP addresses, browser type, operating system, and unique License IDs. For our software products, we may collect “telemetry” data (anonymous usage statistics) to help us squash bugs and improve performance.

2. How We Use Your Information

In addition to processing orders, we use your data to:

• Validate Licenses: To ensure software is being used according to the purchased terms and to prevent unauthorized distribution.
• Technical Support: To troubleshoot issues you report and provide updates/patches.
• Communication: To send critical security notices, product update alerts, and (with your consent) marketing materials.
• Security: To detect and prevent DDoS attacks, software piracy, and fraudulent transactions.

3. Data Retention & Sharing

We do not sell or rent your personal data. We only share information with trusted partners necessary to run our service:

• Cloud Infrastructure: Data may be stored on secure servers provided by companies like AWS, Google Cloud, or DigitalOcean.
• Analytics: We use tools like Google Analytics to understand website traffic patterns.
• Legal Compliance: We may disclose information if required by law or to protect our intellectual property rights.

4. Software-Specific Privacy

If you install software from ictlook.com, please note:

• Local Data: Our software generally processes data locally on your device. We do not access your personal files unless specifically required for the software’s core functionality (and only with your permission).
• Activation: Upon installation, the software may “ping” our servers to verify your license key and check for version updates.

5. Your Rights & Choices

Depending on your location (such as the EU under GDPR or California under CCPA), you may have the following rights:

• Access/Correction: The right to see or update the data we hold about you.
• Erasure: The right to request that we delete your account and personal data (subject to legal or contractual record-keeping requirements).
• Opt-Out: The ability to unsubscribe from non-essential emails at any time.

6. Security Measures

We implement SSL/TLS encryption for all data transfers and use industry-standard firewalls. While we strive for 100% security, please remember that no digital transmission is entirely immune to risk; we encourage users to use strong, unique passwords for their ictlook.com accounts.

7. Cookies & Tracking

We use cookies to keep you logged in and to remember your preferences. You can manage cookie settings in your browser, though some parts of our site may not function correctly without them.

8. Contact Us

For any privacy-related inquiries or to exercise your data rights, please contact us at: Email: info@ictlook.com, Address: No 3/2, KumaraveliyaR RoaD, ChenkaladY, BatticaloA,
Sri Lanka