At ictlook.com, we stand behind the quality of our software and digital solutions. Because our products are digital goods delivered via download or cloud access, our refund policy is designed to be fair to both our users and our development team.

1. Digital Product Eligibility

Since digital software can be duplicated and cannot be “returned” in the traditional sense, refunds are generally governed by the following:

• Technical Issues: If the software fails to perform as advertised and our support team cannot resolve the issue within [7] business days, a full refund will be issued.
• Accidental Duplicate Purchase: If you accidentally purchased the same license twice, contact us within [48] hours for a correction.
• Non-Compatibility: We encourage users to review system requirements before purchase. Refunds are not typically granted for lack of hardware/software compatibility unless specified otherwise.

2. Refund Window

We offer a [14-30] day money-back guarantee on specific software licenses. To request a refund, the license key must not have been activated, or you must provide proof that the software has been uninstalled and deactivated from your systems.

3. Non-Refundable Items

The following items are strictly non-refundable:

• Completed Service Hours: Fees for custom software development, consulting, or technical setup already performed.
• Downloadable Assets: Individual scripts, source code files, or graphics packages once the download link has been accessed.
• Gift Cards: Any digital credit or gift vouchers.

4. Subscription Cancellations

For SaaS (Software as a Service) subscriptions:

• You may cancel your subscription at any time via your account dashboard.
• Upon cancellation, you will retain access to the service until the end of your current billing cycle.
• We do not offer pro-rated refunds for unused mid-month periods.

5. How to Request a Refund

To initiate a request, please email our billing department at info@ictlook.com with the following information:

1. Order Number/Transaction ID.
2. The email address associated with the purchase.
3. A brief description of why you are requesting a refund (this helps us improve our software).

6. Processing Time

Once approved, refunds are processed within [5-10] business days. The funds will be returned via the original payment method (Credit Card, PayPal, etc.). Please note that your bank or credit card issuer may take additional time to post the transaction to your account.